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Administrative topics
Is there a help on line to renew a domain name?

12 - Is there a help on line to renew a domain name?

We advise you to follow the following stage.

What are the procedures that I have to do if I put my website on line?

10 - What are the procedures that I have to do if I put my website on line?

From the law of August, 1 of 2000 ( art.2), it isn’t necessary to make a previous declaration in front of the Republic attorney nor even the CSA. However, it is still obligatory to make the declaration of your card index to the CNIL, if your website takes nominal information from your visitors.

This law, nevertheless, put in charge of the site editor, another obligations, like to put to the public disposal, his name and address, if it is in relation to a physical person, its denomination and its social address if it is about a legal person just as the name of the publisher editor. The editor must also point out the firm name and the host’s address.

By exception, physical or legal people, that publish with no professional character (pages, person), can have their anonymity by no point out more than the name, the denomination and their host address provided that this last one have received previously the identification from the website editor.

Where must I send my documentary evidence for the domains?

9 - Where must I send my documentary evidence for the domains?

Send your documents to: For the .FR, you can send your document by fax. Domaine.fr 62 Av. Estienne d’Orves 06000 Nice

What happens with a domain when the regulated annual payments are due?

8 - What happens with a domain when the regulated annual payments are due?

Domaine.fr will call again automatically to the contact of billing 30 days before the expiration. If there isn’t a Regulation, the domain name, you had deposited, will be converted in available again and opened to the registration.

How do I transfer my domain name .fr to another Internet hosting provider?

7 - How do I transfer my domain name .fr to another Internet hosting provider?

We invite you to modify the DNS of the domain names we are referring and to retake the information transmitted by your new host. Have you analyzed well the offers of lodging from Domaine.fr before you leave us?

How do I transfer my domain name .com .net .org and another Internet host?

6 - How do I transfer my domain name .com .net .org and another Internet host?

You can modify by yourself the DNS server of your domain name directly from the interface clients that is insured.

What happens once my domain name has been registered?

5 - What happens once my domain name has been registered?

After you receive the confirmation of your registry by e-mail, your domain name can be used so fast. Your name can be used to lodge a place , e-mails addresses or a shop on line. These options are available over a demand application or directly from the zone with security for clients using the pass word they send to you. You can also enclose by phone calling to 0.825.701 700. If you don’t want to use your domain name, you won’t have nothing to pay. Domaine.fr will maintain it for you, freely.

What is the proof that shows me the domain name, I registered, belongs to me?

4 - What is the proof that shows me the domain name, I registered, belongs to me?

You can go to the link, tool and place and then give your name. Verify you are the owner.

How long does it take to register a domain name?

How long does it take to register a domain name? Domaine.fr is CORE registrar  , we register your names directly without intermediary. The register of a domain name .com .net .org .info and .biz is too fast (some seconds). The register term of a domain name .fr is generally 48 hours because part of the operation is done manually. These terms wait the effective reception of the Regulation and the necessary documentary evidence.

Who can register a domain name .com .net .org .info .biz?

2 - Who can register a domain name .com .net .org .info .biz?

Each one can register freely a domain name .com .net .org .info .biz. The register don’t need any documentary evidence. The attribution norm is simple: First come, first served!. You validate, it’s registered.

Who can register a .fr domain name?

1 – Who can register a .fr domain name?

The domain names in .fr and the sub-domains ( .nom.fr, com.fr, asso.fr, etc…) need each one of the specific documentary evidence. Thanks for consulting the price list signatures for knowing the attribution conditions. You can also consult all the details of the naming list defined by the AFNIC (French Association to the Naming Action in Internet in Cooperation).

The AFNIC allows to register an unlimited number of domain names for a same society, now. In this way they can protect all the names that are entailed with its activity, included generic names.

ATTENTION, any domain of the .fr area can be registered while the proper documentary evidence might not be transmitted.

.fr: To the societies or entities with a number SIREN/SIRET (out of the sector domain or the naming conventions): summary of Kbis or identified in the INSEE directory. A French society can directly register under “.fr” previous presentation of Kbis or the mark deposit. All physical person in titled of a deposited mark in the INPI can also claim a domain name under .fr extension.

.asso.fr : To the associations: a copy of the publication to JO or the receipt of the declaration to the Prefecture or a copy of the INSEE identification ( some associations, however, can be directly registered under “.fr” if its APE code is 911, 912, 80 or 74, they will have to present, obligatory, an identification copy to the INSEE directory).

.nom.fr : To particular people:- which are living in France: Documentary evidence of the address no less than three months (EDR.GDF bill, telephone bill) +documentary evidence about age majority (Identity Card, driver license, residence license)- French ones that live in foreign countries: documentary evidence about age majority and of French nationality (Identity Card and driver license) + documentary evidence of address no less than three months from the country of residence. Syntaxes: patronymic.nom.fr or patronymic-field_free.com.fr (patronymic, user’s name or official pseudonymous) Ex.: martin.nom.fr, martin-jean.nom.fr or martin-levoyageur.nom.fr or martin-levoyageur.nom.fr.

.prd.fr :To projects or investigation and development programs: written presentation of the project with a member list.

.presse.fr :To press institutions: copy of the ISSN document f the National Library.

.tm.fr : To trade marks: registry of the mark previous presentation of the definite certificate INPI or the publishing to BOPI of the registry application (the definite certificate INPI or the identity certificate with the register condition must be given inside the six months).

.com.fr :Free space of documentary evidence on the domain name, but the applicant must justify his identity (he will give the same documents that for the other public domains). The applicant must be French and/ or addressed in France and major of age. The registry is only authorized under «.com.fr» if the domain doesn’t exist under a public domain.

Opening of geographical names to regions and departments. Each department or region can achieve 3 domain names distributed in this way: ONE DIRECTLY UNDER .FR (ex. Alsace.fr and paysdelaloire.fr) TWO OTHERS UNDER the name cg-XXX or crXXX.fr (see naming agreement) To departments or regions that have compound names: acronyms accepted. There isn’t a partial possibly registry of a name (ex.: nord.fr for the northern region of pays de Calais)

ATTENTION: a company won’t be able to obtain the name of a region or a department. These last are priorities. The case of the municipalities will be discussed during the month of December because of the request of the mayor association of France. To take into account: 15 names of regions and departments are also names of municipalities. The domain names must be justifiable along their life by the foreseen documents on the list.

Commercial topics
What is the cost of a readdress?

9 - What is the cost of a readdress?

FREE OF CHARGE. A readdress of your name to another web site is free of charge and even each one of its names is free, too. This readdress can be uncovered (the sign of its name is preserved in the browser url  ) or direct (then the visitor directly readdresses to the site and the url   changes). The readdress doesn’t involve any publicity

Must I pay to NetworkSolutions or to another institution?

8 - Must I pay to NetworkSolutions or to another institution?

NO, you don’t have to pay nothing apart from the announced price list. All the charges are included also the annual expenses and the NIC expenses of your domain. You won’t have any extra expense.

I would like to subscribe to a hosting service. Where can I find a contract copy?

7 - I would want to subscribe to a lodging service. Where can I find a contract copy?

A contract of lodging copy is available in the signature of the legal documents.

Can I lodge my domain now and pay it a posteriori ?

6 - Can I lodge my domain now and pay it a posteriori ?

Yes, this is possible for retailers who want to register regularly domain names (Minimum 100 names a year). We can authorize your Domaine.fr count for paying over the bill. For this, we invite you to keep in touch with us by calling 0.825.701 700. Domaine.fr keeps the right of reject this way of payment without justification.

Are there hidden expenses apart from the register expenses?

5 - Are there hidden expenses apart from the register expenses?

There are no hidden expenses, only the complementary and facultative loans. For example; you can complete the deposit of your name for a hosting.

Commercial topics

4 - What do the register expenses of a domain name correspond exactly to?

Domaine.fr doesn’t bill any register expense even to the extensions that require and important administrative work.

Commercial topics

3 - What do the annual expenses correspond exactly to?

These expenses are billed in order that your domain remains qualified. These expenses are at the same time for the expenses of the Registrar   or the local NIC just us the technical management of your name server. You can choose to pay in advance certain extension for several anticipated years if you want this and in this way, you take the benefits of important reductions.

What are the expenses when you transfer a domain name?

2 - What are the expenses when you transfer a domain name?

There are some hypothetic cases:
- You decided to pay by check, transference or fax and in this case any proceeding of registry can start before the reception of the Regulation.
- The interrogation instrument isn’t actualized. You can find out the situation throughout our application form about investigation and verify who really is the owner by pressing “by who?” – You didn’t send the necessary documentary evidence for the registration.

Some days ago, I registered a domain name and it always appears as free, why?

1 - Some days ago, I registered a domain name and it always appears as free, why?

There are some hypothetic cases:
- You decided to pay by check, transference or fax and in this case any proceeding of registry can start before the reception of the Regulation.
- The interrogation instrument isn’t actualized. You can find out the situation throughout our application form of investigation and verify who really is the owner by pressing “ by who?”. – You don’t send the necessary documentary evidence for the registry.

Payments and invoices topics
Topics in relation with the payment or bills

6 - I have an accounting that I need to take into account? Can I get a bill?

Yes, for sure, we give you a bill with electronic format. Since the modification to the 289 bis article on the General code of taxes at the end of 1990, the electronic bills are accepted by fiscal services and it doesn’t state any problem. You can accede to the related documents with the electronic bills in the site of the Treasury Department.

Is the insured payment safe?

5 - Is the insured payment safe?

The bank transaction is done over a safe site of the Popular Bank. In any moment, we know about your banking information. During the payment on line, we encrypt the transaction and this guarantees a real safety of the interchanges between your computer and the Popular Bank. The payment is infinitely much riskier when you do the payment by a bank card.

How can I pay my order?

4 - How can I do effective my petition payment?

You can do this by several ways:

- by a bank check
- by insured bank card: We accept CB, Visa, American Express, MasterCard cards by jeans of our insured system Mutual Credit.
- by bank transference
- by bank card transmitted by fax

For an instantaneous registry we recommend you to choose a payment system by insured bank card.

Is there a discount if I deposit several names?

3 - Is there a discount if I deposit several names?

You can contact us to obtain a commercial proposal if you want to register more than 20 domain names.

Can I pay for my domain name for several years?

2 - Can I pay for my domain name for several years?

Yes, you can pay your domain name for a period of 1, 2, 5 or 10 years, but only, for domain names of .COM .NET .ORG type. To buy a domain name for several years is a legal planning in order that you are benefited with a preferential rate and you are off the risks of forgetfulness about the regulation of the annual payment.

Can I cancel my petition and it be reimbursed?

1 - Can I cancel my petition and it be reimbursed?

We do the technical and administrative management in order that you can become in owner of your domain name and its conditions as soon as it is possible. You can cancel your petition if you choose to reserve by a bank check. When you use a bank card, the Regulation reserves automatically your domain. Any domain name that was already registered can be reimbursed in the case of a mistake in the registry. It is fundamental that you verify very well the exact syntaxes of the domain names before you register it.

Different topics
Your site, is it declared in the National Informatics Commission and Liberties?

5 - Your site, is it declared in the National Informatics Commission and Liberties?

Yes, according with the law from January, 6, 1978, Domaine.fr guarantees you the right of consulting and modification of your personal datum. Domaine.fr goes so far and guarantees you your datum won’t be transmitted to third societies. We respect your private life. For a bigger security, we declare our card index to the National Informatics Commission and Liberties (CNIL) under the 714516 reference.

I have some suggestions for you. How can I do it?

3 - I have some suggestions for you. How must I do this?

We listen all your suggestions or observations. All the instructions you need to contact us are in the supporting page.

I have another question I want to ask, how do I contact you?

2 - I have another things that I want to put, how do I contact you?

You can be in touch with us by telephone or e-mail. We will answer you in a maximum term of about 48h. All the instructions you need to contact us are in the supporting page.

What is a "Registrant"?

1 - What is a "Registrant"?

The "registrant" is the domain owner. When you deposit a domain name you become in "Registrant", owner of the domain name.

Technical topics
How do I set my web and e-mails redirections?

15 - How do I shape my net re-addresses and e-mails?

To the net re-address:
- In order to can do a re-address, you must go back over your technical interface.

For this, at first you must go back over your client space with your user name and your password, when you be in the menu «my hosting», «to manage my packs», then you press the entail « to manage this pack»

This will open the technical interface ( verify that your cookies be active, and the 8443 port be opened in its firewall if you have one)

Press your domain name in the lower part of the page when you be in the technical interface, then in the «HOSTING/HEBERGEMENT» letter, there press «set up», this is the link that allows you to shape your domain name.

Choose your re-address method: Frame or Standard after you have validated it, you must pick up your address of re-address.

For more information, you can be in touch with us to 0825.701.700. or by e-mail to press@domaine.info

To the e-mails re-address:
- In order to can do an e-mail re-address, you can go back over your technical interface.

For this, at first you must go back over your client space with your user name and your password, when you be in the menu « my hosting», «to manage my packs», then press the entail « to manage this pack».

This will open the technical interface ( verify that your cookies will be enable and the 8443 port be opened in its firewall if you have one)

Press your dominion name in the lower part of the page when you be in the technical interface, then in the «services» menu, press «mail».

Then, «add mail», there you don’t put your password because it is simple a re-address.

In «re- address» you point out the address of your e- mails re-address.

I have a hosting in Domaine.fr. How do I consult about my traffic statistics?

14 - I have a hosting in Domaine.fr. How do I consult about my traffic statistics?

You can consult about your traffic statistics on line in http://www.votre-nom-de-domaine.com/webstat/ or by clicking in the link of your interface of administration.

I have a hosting in Domaine.fr. What is FTP address?

13 - I have a hosting in Domaine.fr. What is my site address in my ftp site?

The address of your ftp site is: ftp.votre-nom-de-domaine.com

I need the access way to Perl and sendmail

12 - I need the access way to Perl and sendmail

The way to Perl is : / usr/bin/perl generally, it must appear in the beginning of Perl writing like: #!/usr/bin/perl

The way to Sendmail is: /usr/sbin/sendmail

What are the TLDs?

11 - What are the TLDs?

TLDs are the «Top Level Domains ». Nowadays there are 10 generic TLDs. Three of these aren’t put aside, in the sense that there isn’t any restriction that impede to particulars or the institutions the register of names. Thee three generics are .com, .net and .org, .info, .biz. The four remaining generics are reserved, they are for some organizations that will answer to same criterion already established. They are .int for international organizations; .edu to high schools that give a title after four years studies and to universities: .gov, reserved to institutions that depend on the Federal Government of the United States of America; and .mil. that is reserved to the American army.

Files and card index have already been in the root directory of my site, why?

10 - Files and card index have already been in the root directory of my site, why?

The server creates these elements for each user and it guarantees the safety. It doesn’t have to be touched. You don’t have another bill for the space they occupy.

Why my site point out FORBIDDEN if I have already transferred my card index by means of ftp?

9 - Why my site point out FORBIDDEN if I have already transferred my card index by means of ftp?

In the root directory of your site ( where you have tele- charged your site in ftp) must find a card index named index.html or also index,htm. This card index is the one that the server is looking for by defect as an initial page of your site: Without this card index in the root directory, the server doesn’t know which page must give you and it denies to point out the directory content to increase the safety, then it points out "FORBIDDEN".

How must I form my e-mails service?

8 - How must I form my e-mails service?

When you have done your e-mail counts you must adapt your informatics program of e-mails ( Outlook, Eudora, Lotus, Notes) in your computer.

I received the confirmation of my domain registry. Why does it appears like still available?

7 - I received the confirmation of my domain registry. Why does it appears like still available?

Don’t worry! If you received the e-mail that confirms the registry of your name, it has already registered. This one appears as no available because the bases of central datum in charge of the register of domain names aren’t still actualized. The worst situation can take 24h in order that your name doesn’t appear like available. When this is said, nobody will be able to register it!

What does "parker" a domain name mean?

6 - What does “parker” a domain name mean?

If you want to register a domain name and to keep it for a later using, you must “parker” this name. Domaine.fr «parks» freely your domain name in its DNS servers.

What must I do if the name I want to keep has already been asked?

5 - What must I do if the name I want to keep has already been asked?

If the name you want to register isn’t free, you can try with our attended investigation to find another available domain name or also to registry your name with another extension.

How long do I need to wait in order to transfer my domain name other Registrar?

4 - How long do I need to wait in order that my domain name be transferred to a new user?

After the reception of your demand, the transference of your domain name can take from 12 to 48 hours. These terms don’t be a contractual compromise.

Can I lodge my Internet site into Domaine.fr?

3 - Can I lodge my Internet site into Domaine.fr?

Yes! Don’t doubt about consulting our offers on hosting to have all the necessary information.

What is a readdress?

What is a re-direction? There are several hypothetic cases: - You decided to pay by check, by transference, or by fax and in this case any registering procedure can be begun before the reception of the Regulation. - The instrument of interrogation that is used isn’t actualized. You can inquire about the situation and verify who really is the owner by pressing " by who?".- You don’t send the necessary justifiers (documentary evidence) for the registry.

How long does it take the activation of my domain name?

1 - How long does it take in order that my domain name be active?

The diffusion of the domain in Internet can take from 1 to 24 hours and this doesn’t depend on the proper lodge itself. If you choose a lodging formula in Domaine.fr, the count opening will be effective starting from the Regulation. If you don’t want to lodge a site under your domain name, Domaine.fr puts at your disposal an initial page and take it waiting for your domain for a later using without extra expenses. This initial page is seen from this interface. You can re- go toward freely your domain name to a site freely. This re-direction involves a small publishing banner.